- Returns Eligibility:
- You may return eligible items within 7 days of purchase for a refund or exchange.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- How to Initiate a Return:
- To initiate a return, please contact our customer service team at info@decibelaudiokenya.co.ke with your order number and reason for return.
- Our team will provide you with instructions on how to return the item.
- Refund Process:
- Once your return is received and inspected, we will send you an email notification to confirm receipt.
- If the return is approved, we will process a refund to your original payment method within 7-10 business days.
- Return Shipping:
- You will be responsible for covering the shipping costs for returning your item, unless the return is due to our error or a defective product.
- We recommend using a trackable shipping service and purchasing shipping insurance for your return.
- Exchanges:
- If you wish to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange.
- Non-Returnable Items:
- Certain items are not eligible for return, contacts in order to ascertain if your product is returnable.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or repair.
- Restocking Fee:
- A restocking fee may apply to certain returns, particularly for items that are opened, used, or returned without original packaging.
- Changes to this Policy:
- We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
- Contact Us:
- If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at info@decibelaudiokenya.co.ke.
Thank you for shopping at Decibel Audio Kenya. We appreciate your business and strive to provide you with the best shopping experience possible.
