At Decibel Audio Kenya, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a straightforward refund and returns policy to ensure your peace of mind.
1. Returns Eligibility:
You may return eligible items within 30 days of purchase for a refund or exchange.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. How to Initiate a Return:
To initiate a return, please contact our customer service team at info@decibelaudiokenya.co.ke with your order number and reason for return.
Our team will provide you with instructions on how to return the item.
3. Refund Process:
Once your return is received and inspected, we will send you an email notification to confirm receipt.
If the return is approved, we will process a refund to your original payment method within 7-10 business days.
4. Return Shipping:
You will be responsible for covering the shipping costs for returning your item, unless the return is due to our error or a defective product.
We recommend using a trackable shipping service and purchasing shipping insurance for your return.
5. Exchanges:
If you wish to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange.
6. Non-Returnable Items:
Certain items are not eligible for return, including gift cards, downloadable software, and personalized/customized products.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible, whether through a replacement, refund, or repair.
8. Restocking Fee:
A restocking fee may apply to certain returns, particularly for items that are opened, used, or returned without original packaging.
9. Changes to this Policy:
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Us:
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us at info@decibelaudiokenya.co.ke.
Thank you for shopping at Decibel Audio Kenya. We appreciate your business and strive to provide you with the best shopping experience possible.
